Delivery & returns terms and conditions
We only deliver in Canada.
Shipping within Canada on orders over 150,00 $ is free*
* Before taxes and after discounts
* Orders from 1,00 $ to 49,99 $ delivery fees 10,00 $
* Orders from 50,00 $ to 149,99 $ delivery fees 15,00 $
* Delivery fees 25,00 $ for remote locations in Canada
Delivery time 7-10 business days. Note your shipment may arrive before the indicated delivery
TSL will not be held responsible for delays due to unforeseen circumstances like postal strike,
trucking companies strike, inclement weather.
Refusing Delivery, incorrect address, unclaimed orders: if no-one is available to receive
delivery despite multiple delivery attempts, or your order is left unclaimed at the delivery
courier, your order will be returned to our warehouse, and you may incur a re-shipping fee.
Placed orders can not be modified or cancelled.
Product returns are accepted within 7 days of receiving your order.
Product returns are eligible for a refund if your return meet all the following criteria:
- Product was purchased from TSL Outdoor Website less than 7 days ago
- Product is in new condition (unused, unworn, unwashed)
- Product must have all of the original labels and tags, be in original packaging
- You are responsible for shipping costs
Each returned item is checked manually on receipt. TSL reserves the right to refuse returns that do not respect these conditions upon inspection and ship the return back to the customer at their expense. At our discretion, we may impose restocking fees.
If the return is validated, your order will be refunded within 5 business days of receipt at the warehouse.
Please note that refunds to credit cards can take up to seven business days to appear on your bank statement.
PRODUCTS PURCHASED ON SALE:
All sales are final. We do not refund or exchange any item.
TSL is not responsible if you don’t like the model or the color or if the size does not fit you.