What are the guarantees on the TSL Outdoor products ?
TSL’s products are guaranteed for 2 years after purchase against any defect resulting from material, manufacturing, or design defects subject to the following provisions.
The warranty will be voided:
- If the product has been repaired or changed by buyer or third parties appointed by either of these latter.
- If the defective operation results from negligence or imprudence on buyer’s part (example: tube breakage)
- If the defect results from abuse or accidental breakage unrelated to the intended use of the product.
The guarantee does not cover: the parts subject to wear and tear (Example: handles, straps/gauntlets, pole tips), unless subject to a production defect identified by the manufacturer.
What if I have a defect or problem needing repair ?
Contact your retailer for assistance, or contact TSL USA through our website or email at firstname.lastname@example.org with photos of the problem and proof of purchase if it’s a warranty issue.
Under our warranty the seller or TSL will repair or replace any defective part, free of charge and promptly.
Your product is no longer covered by the guarantee ?
Contact customer service at email@example.com or using our form on this website. We will provide you with a solution and a price quote.
Caring for your products
We recommend that you dry your equipment before storing it in a completely dry place after each use.