What are the guarantees on the TSL Outdoor products ?
TSL’s products are guaranteed against any operation defect resulting from any material, manufacturing or designing defect subject to the following provisions. This warranty applies for 2 years after the delivery of the product in accordance with article L. 217-4 of the french Consumers’ Code. Replacement parts available, 5 years. Manufacturing defects are covered subject to normal maintenance and normal use (hiking).
The warranty shall not apply :
- If the product has been repaired or changed by buyer or third parties appointed by either of these latter.
- If it is for parts made by seller’s sub-contractors or suppliers, in which case the sub-contractor’s or supplier’s warranty applies.
- If the defective operation results from negligence or imprudence on buyer’s part (example : tube breakage)
- If the defective operation results from force majeure or an outside fact.
The guarantee does not cover : the parts subject to wear and tear (Example : handles, straps/gauntlets, tips...), unless subject to a production defect identified by the manufacture.
How can I activate my guarantee ?
When a guaranteed defect is found by the buyer, buyer should send a complaint with the proof of purchase, to the seller or TSL, by registered mail with acknowledgement of receipt within 45 days of the date on which the defect was found.
Under the warranty the seller or TSL will replace any part found to be defective by his technical department, free of charge and promptly. This warranty applies in all countries regardless of the country where the product was purchased and regardless of where the damage occurs. In addition some agreements between TSL and its retailers may depart from this rule based on legislation on non-EU countries.
Your product is no longer covered by the guarantee ?
Please contact our Customer Services department using our form. We will provide you with a quote.
Caring for your products
We recommend that you dry your equipment before storing it in a completely dry place after each use.